Returns and Refunds

Ready-to-wear return and exchange eligibility depends on item condition, timing after delivery, hygiene considerations, and whether the piece is marked final sale.

Items returned without approval, items worn or altered after delivery, and final-sale items should generally not qualify for return.

Because custom garments are created around consultation and fit, they are generally handled differently from ready-to-wear items.

Fittings and approval points are intended to reduce surprises before final delivery.

This returns policy should receive final legal and operations review before launch, especially around timelines, exclusions, and sale-item treatment.